At Xcel Collision (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect personal and non-personal information, including:
- Contact Information: Your name, phone number, email address, and mailing address when you reach out to us via our website, phone, or email.
- Vehicle and Service Information: Details related to your vehicle, service requests, and insurance claim data.
- Website Usage Information: IP address, browser type, pages visited, and other analytical data collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide you with auto collision repair services.
- Schedule appointments and communicate with you.
- Send service-related updates or respond to your inquiries.
- Process insurance claims when applicable.
- Improve our website and customer experience.
- Comply with legal or regulatory requirements.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
- Insurance providers, when authorized by you or as required to process claims.
- Trusted third-party service providers who support our business (e.g., IT support, web hosting).
- Legal authorities, when required to comply with the law.
All shared data is handled with confidentiality and only to the extent necessary.
4. Cookies and Tracking
Our website may use cookies or similar tracking tools to enhance functionality and analyze performance. You may manage your cookie preferences through your browser settings.
5. Data Security
We take appropriate administrative, technical, and physical measures to safeguard your personal information. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.
6. Your Rights
You have the right to:
- Request a copy of the personal data we have about you.
- Correct or update your personal information.
- Request that we delete your information, subject to legal or contractual obligations.
To make a request, please contact us using the information below.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Xcel Collision
650 N Rochester Rd
Clawson, MI 48017
📧 Email: [email protected]
📞 Phone: (947) 243-3299
